Returns and Refunds

At Premium Custom Shipping Boxes, we strive to ensure complete customer satisfaction with every order. As our products are custom-made, our return and refund policy is designed to balance quality assurance with fair use.

Order Returns Policy

We accept returns under the following conditions:

Defective or Incorrect Products

If your order is received with defects, damage, or does not match the approved specifications:

• You must notify us within 3 business days of delivery
• We may request photos or supporting evidence
• Once verified, we will offer a free replacement (reprint) or full refund

Non-Defective Returns

We may accept returns for non-defective products on a case-by-case basis:

• Requests must be made within 3 business days of delivery
• Approved returns must be shipped within 7 days
• Items must be unused and in original condition
• Return shipping costs are the customer’s responsibility

Exchanges / Reprints

We offer replacements (reprints) for:

• Manufacturing defects
• Printing errors caused by us

We do not offer traditional exchanges for custom orders, but we will work with you to resolve any issues.

Refunds

Refunds are handled as follows:

• Full Refund: For defective or incorrect items caused by us
• Partial Refund: In certain approved non-defective return cases (after deductions)
• Reprint Option: Offered as the primary resolution where applicable

Refunds, if approved, are processed within 5–7 business days after inspection and approval.

Return Method

• Returns must be sent by mail only
• Return instructions will be provided after approval

Return Shipping Costs

• If the issue is due to our error → We cover the cost
• If the return is for customer reasons → Customer pays return shipping

Restocking Fees

We do not charge restocking fees, however, approved non-defective returns may be subject to reasonable deductions.

Order Cancellation Policy

Orders may be cancelled under the following conditions

• Within 4 hours of proof approval → $30 fee + 10% deduction
• After 4 hours of proof approval → $30 fee + 10% deduction
• After 24 hours of proof approval → 50% of total order value
• Once the order enters production → Cannot be cancelled

All cancellation requests must be submitted in writing.

Production, Shipping & Delivery

• Production begins after payment and final proof approval
• Delivery timelines are estimates only and not guaranteed

We are not responsible for delays caused by:

• Shipping carriers
• Weather conditions
• Customs clearance
• Incorrect or incomplete shipping details provided by the customer

Customer Responsibility (Proof Approval)

Customers are responsible for reviewing and approving final proofs. We are not liable for errors after approval, including:

• Spelling or grammar mistakes
• Design or layout issues
• Color variations
• Size discrepancies

Limitation of Liability

Premium Custom Shipping Boxes shall not be held liable for any indirect, incidental, or consequential damages, including but not limited to loss of profits, revenue, or business opportunities resulting from the use of our products or website.