Returns and Refunds Policy

At Premium Custom Shipping Boxes, all products are custom-made to order. Because of this, we don’t accept general returns like a retail store. However, if there’s an issue with your order, we’ll review it and make it right when applicable.

Returns Overview

We only accept returns for orders that arrive damaged, defective, or incorrect

All return or issue requests must be submitted within 7 days of delivery. Requests made after this period may not be eligible for review.

Damaged, Defective, or Incorrect Orders

If your order arrives with any of the following issues:

• Damage during production or shipping
• Printing or manufacturing defects
• Items that do not match the approved final proof

Please contact us within 7 days of delivery

We may ask for photos or other details to review the issue. Once verified, we will offer one of the following:

• A free replacement (reprint), or
• A refund (when applicable)

Non-Defective Returns

Because all items are custom-made, we do not guarantee acceptance of returns for non-defective orders.

If a return is approved:

• The request must be made within 7 days of delivery
• Items must be unused and in original condition
• Return shipping costs are the customer’s responsibility
• Approved returns must be shipped back within 7 days of approval

Reprints (Preferred Resolution)

In most cases, when there is an issue, we will offer a reprint instead of requiring a return.

Reprints apply when:

• There is a confirmed production or printing error on our side.
• The final product does not match the approved proof due to our mistake.

Custom orders are not eligible for traditional exchanges.

Refunds

Refunds are issued only when approved after review.

• Full refunds are provided when the issue is confirmed to be our fault
• Partial refunds may be offered in certain approved non-defective cases
• In many cases, a reprint will be offered instead of a refund

Once approved, refunds are processed within 5–7 business days after inspection.

Return Process

• All returns must be sent by mail only.
• Once your request is approved, we will provide return instructions.

Return Shipping Costs

• If the issue is our fault → we cover return shipping
• If the return is customer-related → customer is responsible for return shipping

Restocking Fees

We do not charge restocking fees. However, approved non-defective returns may be subject to reasonable deductions depending on the condition upon inspection.

Order Cancellation Policy

Orders can only be cancelled before production begins.

Cancellation fees are as follows:

• Within 4 hours of proof approval → $30 fee + 10% deduction
• 4–24 hours after proof approval → $30 fee + 20% deduction
• After 24 hours of proof approval → 50% of the order value
• Once production has started → cancellations are not allowed

All cancellation requests must be submitted in writing.

Production, Shipping & Delivery

Production begins after payment and final proof approval.

Delivery times are estimates and not guaranteed. Delays may occur due to:

• Shipping carriers
• Weather conditions
• Customs processing
• Incorrect or incomplete shipping information provided by the customer

Proof Approval Responsibility

Customers are responsible for reviewing and approving final proofs before production.

Once approved, we are not responsible for errors, including:

• Spelling or grammar mistakes
• Design or layout issues
• Color variations
• Size misunderstandings after approval

Limitation of Liability

Premium Custom Shipping Boxes is not liable for any indirect, incidental, or consequential damages, including loss of profits, revenue, or business opportunities, arising from the use of our products or website.